Pulpi Conditions

Welcome to our online boutique letsgonotes.com

Our details:

This online boutique is managed by LetsGonotes SLU, Dpto. 9 Area Portuaria de Bouzas, Zona Franca de Vigo – 36208, with Tax ID number B-94053592 and phone number: +34 986195924 (“we”, “us”, “our”, or the “Company”).

If you have any questions, concerns, etc., in relation to your purchase, please contact us by email: hola@letsgonotes.com

We inform you that the access and use of our online boutique through the letsgonotes.com page and all the subdomains and directories included under it (the “Website” or the “Online Boutique” or the “Web Store”), as well as the services, products or contents that can be obtained through them (the “Service” or the “Services”), are subject to the terms detailed in these Terms and Conditions (“Conditions” or “Terms and Conditions”) without prejudice to the fact that access to any of the Services may require the acceptance of additional Conditions.

By using this Website, you represent that you have read and understand these Terms and Conditions and agree to be bound by them. Therefore, if you do not agree with the terms of these Terms and Conditions, please do not use the Website, as any use of the Website or the Services will signify your unreserved acceptance of these Terms and Conditions.

Purchases

When you purchase products from our Online Boutique, you must provide personal information in order to deliver the products to you. This information includes your name, address, email and credit card details to proceed with the payment.

Once you place an order in our Online Boutique, we will send you an order confirmation to the email address you have provided us, specifying the products and their prices.

You must be over 18 years of age to order from our Online Boutique. If you are under 18 years of age, a parent or guardian must authorise the order to be placed.

Payment

In our Web Store, you can pay with debit and credit cards (Visa, Mastercard and American Express), you can also pay through Bizum (subject to the availability and operation of each bank and its app). The amount of the order will be withdrawn from your account once the order has been placed. All payments will be in euros.

Terms and conditions of delivery

At the moment we offer deliveries to Austria, Belgium, Bulgaria, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland, Türkiye, United Kingdom and the United States.

Due to different shipping costs, please find below detailed information about shipping to your country:

Prices without VAT and without local taxes in Andorra, the Canary Islands, Ceuta and Melilla (IGI / IGIC / IPSI)

Shipments outside of Spain: The possible expenses that may be generated at the customs office of destination must be paid by the recipient.

Some of our operational stages and international rates may be affected by COVID-19, and also by BREXIT in the case of the United Kingdom.

Your order will be delivered within 2 to 17 working days. You can follow your order through the Track that appears in the email that we send you when your order is ready to be shipped. If for whatever reason you do not receive an email with the Tracking number, please contact us at hola@letsgonotes.com

We wrap your product safely and your package is insured during shipping. When you receive your package, we recommend that you inspect the contents. If the content is damaged, please contact us at hola@letsgonotes.com

The complaint period for incidents is 48 hours from the time of receipt of the item(s). Once this period has elapsed, WE CANNOT TAKE RESPONSIBILITY FOR THE INCIDENCES OR THE REPLACEMENT OF THE ITEM(S).

Right of withdrawal

As a consumer, under applicable consumer law, you have the right to withdraw from your contract with us without giving any reason within 14 days from the day you or another person chosen by you (but not the carrier) physically receives the product (the “Cooling Off Period“). If you have purchased several products in the same order, you can cancel the purchase of some of the products or all of the products in the order. Below you can read more about the reimbursement of shipping costs in connection with the withdrawal.

Please note that if you want to exchange a product purchased in our Web Store, for example, for another colour, you must withdraw from the agreement and place a new order in the Web Store.

You may lose your right of withdrawal if the product has been tampered with/used.

The withdrawal period is 14 days from the day you or another person chosen by you (but not the carrier) physically receives the product. If the deadline expires on a Saturday, Sunday, or a national holiday, the deadline will expire on the next business day.

If you have purchased several products in the same order and we cannot deliver the products in a single shipment, the period of the right of withdrawal will be counted from the moment you or another person chosen by you (but not the carrier) physically receives the last product of your order.

If for some reason you have not picked up your package, we will contact you and ask what you want us to do with the package, for example, if you still want your order and want the package delivered again or if you want to cancel your purchase. You can obtain more information about the withdrawal in the section “How to exercise your right of withdrawal” below.

How to exercise your right of withdrawal

If you wish to exercise your right of withdrawal, you must contact us to inform us that you do so (for example, by means of a letter sent by post or email). You can do this by contacting customer service using the details at the beginning of these Terms and Conditions.

The withdrawal period is met if you send us your message informing us that you wish to withdraw from the order before the end of the Cooling-Off Period.

You must pay the cost of returning the product or products you wish to return, except when the reason for the return is a defect in the product purchased. Keep in mind that the products must be returned to our address in Dpto. 9, Area Portuaria de Bouzas, Zona Franca de Vigo, 36208 Vigo (Pontevedra). In addition, products must not be sent C.O.D. or without delivery.

If you return your order due to a product defect, we will refund you for the returned product(s), including the shipping costs of your original order. However, this does not apply in the following situations:

If you have ordered more than one product in the same order and you only want to cancel a part of it, we will not refund the shipping costs of your original order.

The product must be in the same condition in which you received it. When you return the product, it is your responsibility to make sure it is well wrapped and you bear the risk of the package/product until we have received it, so please keep the postal receipt and tracking, “tracking number, if applicable”

Money refund after return

The refund or replacement of the item will be made as soon as possible and in any event within 14 days from the date on which we send you an email confirming that the refund or replacement of the non-conforming item has been made. However, we may withhold payment until we have received the returned goods back from you or until you have sent us documentation that you have returned the goods. We will refund your payment using the same payment method you used for the original transaction and without any fees related to the transaction.

I have received wrong or defective products or products are missing

If the package you receive from us does not contain the products you have ordered, contains damaged products, or if the package was not sufficiently closed or it was damaged, please contact us immediately and without delay at hola@letsgonotes.com with your number order form, as well as a photo of the incorrect/damaged product/package.

The complaint period for incidents is 48 hours from the time of receipt of the item(s). Once this period has elapsed, WE CANNOT TAKE RESPONSIBILITY FOR THE INCIDENCES OR THE REPLACEMENT OF THE ITEM(S).

The return of incorrect or damaged products is free. If the ordered products, for any reason, are not available, the amount of said products will be refunded without delay.

We always offer a 24-month right to claim if you have a valid receipt for your purchase. This means that if the product is defective and you notify us in time, you are entitled in the first instance to have the item repaired or replaced. If the defect cannot be repaired or replaced within a reasonable time, you may get your money back or a discount, depending on the circumstances. A defect is, for example, a manufacturing defect or incorrect product information. Defects or wear caused by misuse, lack of maintenance, or ordinary wear and tear are not covered by the right to claim. All you have to do is send an email to hola@letsgonotes.com with the order number, a description of the defect and a photo of the defect. The product must be sent to Dpto. 9, Area Portuaria de Bouzas, Zona Franca de Vigo, 36208 Vigo (Pontevedra) with a reference to the order number. Products must not be sent C.O.D. or without delivery. Remember to always return the product in appropriate packaging and obtain a postal receipt when sending the product back to us so that we can reimburse you for the postage costs.

You must send your claim within 48 hours after receiving your order and discovering the defect. Please contact us at hola@letsgonotes.com if you have any questions, or in the event of a conformity, a defect or if you have not received your products.

You can also submit a claim to the Spanish Consumer Organisation at https://www.ocu.org/

Customers who do not live in Spain can find a summary of the national consumer agencies here https://ec.europa.eu/info/policies/consumers/consumer-protection/our-partners-consumer-issues/national- consumer-bodies_en

You can also use the European Commission’s online dispute resolution portal to make a claim. This especially applies to consumers located in another EU country. Claims can be filed at https://ec.europa.eu/consumers/odr/main.

Out of stock products

It is possible that a product is out of stock even though it appears in the Web Store; you will receive information in that case.

Mandatory consumer protection rights

These Terms and Conditions do not prevent the protection of mandatory consumer rights in the country from which the order is placed in our web store and in which we offer delivery.

Intellectual and industrial property

We hereby inform you that all the Services (and in particular the products) offered through our Website are the product of a creative and innovative process to which significant resources and investment have been dedicated and that they enjoy protection by national and international legislation on intellectual and industrial property. In particular, we are holders of international patents that protect the innovations of the products offered on the Website, of the brands that distinguish their marketing and of intellectual property rights that protect all creations and content (including images, sounds, audio, video, software or texts) associated with the aforementioned products.

Consequently, any use not previously authorised and in writing by us or that violates the aforementioned exclusive rights is prohibited and will be considered a serious breach of our intellectual or industrial property rights, for which we may exercise the corresponding legal actions in this regard and demand not only the cessation of said use but also the corresponding compensation.

CONFIDENTIALITY COMMITMENT FOR EMPLOYEES, SUPPLIERS, ALLIES, MANUFACTURERS, DISTRIBUTORS, CUSTOMERS.

Without prejudice to any specific or separately agreed terms, if applicable, in a separate written document with us, in addition, the provisions of this paragraph shall apply to anyone who uses or represents any connection with the Services (including, but not limited to, collaborators, suppliers, partners, manufacturers, distributors or customers) (hereinafter, the “Recipients“). For clarification purposes, if there is a specific document that regulates aspects of confidentiality, it will prevail over this Confidentiality Commitment.

For the purposes of the present, all non-public information that, whatever its medium and form of communication, would have been known directly or indirectly by the Recipients in the development of their relationship with us, will be considered Confidential Information, regardless of that has been classified as proprietary and/or confidential or that, due to its nature and/or the circumstances in which the disclosure occurs, must be considered confidential in good faith.

Likewise, the Recipients declare that they have been duly informed of the confidential nature of the activities, information and documentation of the Company, related to its Services and undertake to guarantee compliance with what is contained in this section.

The Recipients, during their stay on the Company’s premises, shall not engage in industrial or commercial espionage or any other activity of an illegal or unlawful nature.

The Recipients will keep the strictest secrecy regarding any Confidential Information that they may obtain during their stay at the Company or within the framework of their relationship with it.

The Recipients shall take all precautions* to prevent the disclosure, directly or indirectly, by themselves or by persons for whom they are responsible, of Confidential Information to which they may become aware in the course of their activities within the Company.

*These precautions include:
• Handle and keep on file, in a diligent manner, the Confidential Information as set out in the relevant specific procedures and instructions.

• Not to leave documents relating to Confidential Information unattended in meeting or visiting rooms, or in any other freely accessible place.

Likewise, the Recipients declare that they understand the meaning and purpose of this Confidentiality Commitment and the obligations that they acquire as a consequence, and that they are aware of the serious damage that could be caused to the Company and its clients if this commitment were to be breached, including the possible legal actions that the Company may exercise in response to its eventual breach.

After knowing the information shown by LetsGonotes SLU through its Website or any other means, or having had access to the Confidential Information of the Company, the Recipients declare that they will not compete directly or indirectly or through any third party, avoiding, among others, reproducing, copying or distributing in their own way or by order to third parties the manufacture of a product similar to the products designed, manufactured or marketed by LetsGonotes SLU. Likewise, where appropriate, those Recipients who act collaboratively with the Company, declare that they will work loyally together with LetsGonotes SLU to advance towards the achievement of the common objective.

The duration of the provisions of this Confidentiality Commitment extends to the validity of the industrial protection (trade secrets) of the Company.

Use of questions and comments

Questions, comments, suggestions or any other communication, including ideas, inventions, designs, concepts, techniques or know-how that you may send to the Service, electronically or by any other means, are not confidential and will become the property of LetsGonotes SLU. If this is not acceptable, communication with us must be made by means other than this Service.

Identification

You agree to defend, indemnify and hold harmless LetsGonotes SLU and its licensor and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorneys’ fees), resulting from or arising out of a) your use and access of the Service, or b) a breach of these Terms and Conditions.

Limitation of liability

In no event shall LetsGonotes SLU, nor its directors, employees, partners, agents, suppliers or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, damages or any viruses that may affect/damage your computer equipment, loss of profits, data, use, goodwill or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of third parties on the Service; (iii) any content obtained from the Service; and (iv) the unauthorised access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been advised of the possibility of such damages, and even if a remedy set forth herein is deemed to have failed on its essential purpose.

Disclaimer

Your use of the Service is at your own risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

LetsGonotes SLU, does not warrant that a) the Service will operate uninterrupted, secure or available at any particular time or location; b) errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements, e) the Service is complete, accurate or complies with applicable law.

Information about the product

Displaying a product on the Service is not a guarantee that the product(s) is/are available in stock.

Alterations

We reserve the right, in our sole discretion, to alter, modify, replace or remove any content of this Service and/or we may restrict access to or discontinue distribution of the Service at any time.

Applicable law and jurisdiction

The use of our Website, the Service and these Terms and Conditions will be governed and interpreted in accordance with the common legislation of Spain, without taking into account its provisions on conflicts of laws.

Our failure to enforce any right or provision of these Terms and Conditions will not be deemed a waiver of those rights. If any provision of these Terms and Conditions is held by a court to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Any controversy that arises or is related to the use of the Website or the Services, will be submitted to the jurisdiction of the Spanish courts and tribunals.

If you are contracting as a consumer, nothing in this section will affect the rights recognised as such by current legislation.

Contact us

If you have any questions about these Terms and Conditions, please contact us by email hola@letsgonotes.com